Return and Refund Policy

This Return and Refund Policy explains how DZ Beats handles returns and refunds for cowboy hats purchased from our online store.

1. Return Eligibility

DZ Beats accepts returns only for cowboy hats that arrive damaged or defective.

To be eligible:

The damaged or defective product must be reported and returned within 90 days of delivery.
The product must be returned in its original condition.
Applicable original packaging, tags, and included accessories should be returned.
Proof of purchase, such as an order number or confirmation email, is required.

Items returned after 90 days will not be accepted.

2. Accepted Return Reasons

Returns are accepted only when the cowboy hat arrives damaged or defective.

Returns are not accepted for:

Change of mind
Incorrect product selection
Incorrect color or size selection
Other non-defective reasons

3. Return Shipping

DZ Beats will cover the return shipping cost for approved damaged or defective product claims.

4. Return Process

To initiate a return:

Contact support@dzbeats.com.
Provide your order number and a description of the issue.
Provide clear photos of the cowboy hat and packaging when requested.
Wait for return approval and return instructions.
Ship the approved return using a trackable shipping service.

Do not send a return before receiving return instructions from DZ Beats.

5. Inspection

All returned products are inspected upon arrival.

If the product does not meet the eligibility requirements or the reported issue is not confirmed, the return request may be declined.

6. Refund Eligibility

Refunds are issued only after the returned product has been received and successfully inspected.

An approved refund will be issued when the product qualifies under this policy.

7. Refund Method

Approved refunds will be issued to the original payment method used during checkout.

8. Refund Processing Time

Once the returned product has been received and approved, refunds are processed within 7–14 business days.

Additional processing time may be required by the customer's bank or payment provider.

9. Exchanges

For an approved damaged or defective product claim, DZ Beats may offer an exchange or refund, depending on the situation and product availability.